Spaced-OoooO-Out
   


About

Dr Mike J Smith
Kingston University

Email me

Mike Smith


RSS FeedRSS Feed


Categories



Links




Calendar

January
M T W T F S S
27
       


       

Dualit Coffee Maker Update

Sat, 27 Jan 2007

After two and a half years of faithful service my Dualit Espresso machine finally gave up the ghost. Many wonderful cups of coffee have been delivered by this machine, along with an awful lot of milk frothing. And the problem? A dead boiler, which meant I could have cold espresso and unfrothy, frothy milk. No good really. Being inquisitive I took the machine apart to see the neat, tidy and well made interior that I was expecting from Dualit. Unfortunately the boiler forms part of the sealed brewhead which was a no go.

I pondered buying a new machine, but with an original list price of 325 it seemed worth trying to get Dualit to fix it. After an initial enquiry, I gathered it would be 20-30 which I thought was incredibly reasonably. So I packaged the machine up and sent it back. Two weeks later I had heard nothing so phoned them to hear that it was in the workshop. The following day I took delivery of a brand new machine, free-of-charge. I can only assume it was beyond repair and that Dualit must stand by their products. So I am full of praise for both the product ethos and reasonable repair facilities that Dualit offer.

[/coffee] permanent link



Comments

Add Comment
(all comments will be moderated)

Comments are closed for this story.