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Dr Mike J Smith
Kingston University

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March
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Autoresponders, email and alias'

Fri, 30 Mar 2007

I contacted a well known GI company this week, sending an email to what (obviously) was an alias. My expectation was that this would get routed through to the person dealing with queries related to this alias and respond appropriately. In response I received the following reply which, as you can see, notes that the person will be back from leave on 11 June 2007. A two-and-a-half month wait seemed a little on the extreme side!! Contacting someone else directly in the firm finally revealed that the alias actually forwarded to multiple addresses; no one had got around to answering the email and this particular person had their auto-responder on. Sometimes email is just a little too easy and you can really send out the wrong message to potential customers.

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